PRIVACY POLICY

Horizon Marketing Group, LLC and its affiliates, parent companies, and subsidiaries (collectively, “we”, “us”, “our”) provide this Privacy Policy to inform you of our practices regarding the collection, use and disclosure of information that you provide to us or that we collect from you through our websites (https://www.motorheadtools.com/) and its related webpages sharing the same core domain; our social media pages that we control (collectively, “the Site”); and the services offered through the Site and app, and any orders that you place (collectively, the “services” or “Services”), and other online or mobile services, Site, applications or advertisements that link to this Privacy Policy (collectively hereinafter, our “Properties”).

The Properties may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by us. We encourage you to review the privacy policies of these third-party websites or services. These links to third party websites or online services does not imply endorsement by us of such website or online services or of any association with such websites’ or online services operators.

Before using our Properties or providing information to us, please carefully review this Privacy Policy. By using one of our Properties, including registering for an account; making an online purchase, or accessing one of our Properties, you agree and consent that we may collect, process, store and use your information in accordance with this Privacy Policy, as revised from time to time. We reserve the right to update, change or replace any part of this Privacy Policy by posting updates and/or changes to our website. Any new features or tools which are added to the Site shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

WHAT INFORMATION WE COLLECT/HOW INFORMATION IS COLLECTED

We may collect personal information and contact information through your use of the Properties, such as but not limited to when you register for our Properties, subscribe to receive our communications, update your account information, enter contests or sweepstakes, respond to surveys, rate or review products, make purchases, contact us with questions or comments, connect with us through social networks, submit user generated content or participate in our promotions and social media platforms. In addition, if you elect to connect your social media account to your website account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends’ profiles.

This personal information can include data attributes like your full name, username, password, email address, telephone number, physical or billing mail addresses, work/company information, date of birth and other information you may provide to us, as well as credit card numbers or, in some limited cases, national ID numbers, like your social security number, for tax reporting purposes related to some high-value promotional prize awards. It may also include other personally identifiable information we have collected from you, such as your attitudes and opinions about and usage of our products, demographics, interests, household, health or lifestyle information, satisfaction with our website and newsletters, your purchasing behavior or history and your browsing, downloading and other internet activity. If you have contacted us on behalf of a business or other entity, we may also collect your work contact information and details about your business or entity that you provide.
We may also collect information that is publicly available or provided by third parties and collect information that you provide us about others. For example, we may collect certain information that is posted on social media sites, blogs and other websites. We may also purchase or obtain e-mail lists, customer leads and other data sources from third parties for our advertising and marketing purposes.

In some instances, we may combine your personal information with other information about you, such as combining your name with your geographic location or your browsing or purchasing history. We also may combine personal information with information we receive about you from outside sources. For example, we may obtain commercially available demographic or profile information about you from third parties, receive device information from mobile applications or advertisements or match your profile with information about you provided by retailers or data brokers.

If you disclose any personal information relating to other people to us or to our service providers in connection with our Properties, you represent and warrant that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement. You agree to indemnify us for any claims resulting from your breach of this foregoing representation and warranty. 

Payment Information

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and/or services to you. Your data is stored through Shopify, Inc.'s data storage, databases and the general Shopify, Inc.’s application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify, Inc. stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here: https://www.shopify.com/legal/terms/ and https://www.shopify.com/legal/privacy/ 

Returns information

When you return a product to us or request a refund or exchange, we may collect information from you and ask you to provide your government issued ID. We use the information we collect from you and capture off of your government issued ID to help prevent fraud.
Demographic information

We may collect information not limited to about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information

 If you use our websites, we may collect location data obtained from your IP address. We may use this location data to find our nearest store to you, product availability at warehouse near you and driving directions to our warehouse. Some of our Properties may allow you to submit information about your general location, such as your zip code or address, in order to locate stores that sell our products or provide other services. Some of our Properties also may capture and record certain precise geo-location or global positioning data from your device in order to provide location-related functionality. We may link such location data to other information that you provide to us or that may be accessed in connection with your use of our Properties. If we combine any location information with personal information, we will treat the combined information as personal information as long as it is combined.

Device information we collect through our Properties and third party providers

Server log files: An Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider and is identified and logged automatically in our server log files whenever you visit one of our Properties, along with the time of the visit, the page(s) that were visited and other information related to your visit. We use IP addresses for purposes such as calculating usage levels, helping diagnose server problems, and administering our Properties. For example, if you accessed one of our Properties using a mobile device like a smartphone, we may also collect your phone’s unique device ID and other similar mobile device data.

Cookies and similar technologies: A “Cookie” is a small text file containing a random and unique alphanumeric identifier that our Properties may transfer to your computer's hard drive through your web browser that enables our systems to recognize your browser. We may employ technologies like Cookies, web beacons, clear GIF, pixel or Internet tag technologies to uniquely identify your account, or the IP address associated with your Internet device. We also permit third parties and our service providers to gather information on our websites, including for advertising purposes, through these technologies, as described below. Cookies and the other technologies mentioned above provide information related to the ways consumers interact with our advertising or our Properties, like browser type, browsing behaviors, user web requests, pages and content viewed, the number of new visits or log-ins, search engine referral, affiliate referrals, traffic driven by banner ads or other promotions, which items are placed in shopping carts and which are abandoned, conversions and what purchases were made and zip codes. These technologies can contain or store personal and other information (such as if you have previously registered on our Properties or consented to the retention of certain personal information) and allow web browser servers to recognize return visits to our Properties and improve web browsing navigation or the quality and delivery of certain features or customized content through our Properties. Some Cookies (known as “persistent cookies”) will remain on your computer or Internet device until you delete them, while others (known as “session cookies”) are automatically erased when you exit your Internet browser. You can set your computer or Internet device to accept or reject most Cookies, or to notify you in most situations that a Cookie is offered so that you can decide whether to accept it. However, if you block Cookies, certain features on our Properties may not function. Additionally, even if you block or delete Cookies, not all tracking will necessarily stop.

Flash LSOs: We and our third-party service providers may use Flash Local Storage Objects (“Flash LSOs”) in certain situations, including to recognize you and remember your preferences or other details about your visit. Flash LSOs are different from browser Cookies because of the amount and type of data stored. In addition, you generally cannot control, delete or disable the acceptance of Flash LSOs from your browser.

Third-party applications, services, and APIs: We also offer and deliver services, content or interactive features, or product review features through and/or using third party application programming interfaces (API), gadgets, programs, extensions that are hosted on our Properties or through other third party websites, or social networking platforms. When you access or use our Properties, you are authorizing those third parties to receive your information and additionally to potentially share any or all of your information with us or other parties, based on your privacy or other settings on the particular third party network or platform. When you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should review the applicable third-party privacy policies before using such third-party tools on our Site. The third party services that we use on our website include may include and not limited to: Bazaarvoice, Inc., and Shopify, Inc. Please review their terms and privacy policies regarding the information that they collect and cookie policies.

By using our Properties, you acknowledge, understand, and consent that we use services from third party providers to provide you and us services on the Site.

The services and our Properties may allow connectivity (e.g., via links or references) to websites, platforms, and applications maintained and controlled by third parties (“Third Party Sites”) over whom we have no control. These Third Party Sites may collect and use data from you such as content or personal information. Any content or personal information you provide when using those Third Party Sites is subject to the terms and conditions and privacy policies of those Third Party Sites. Inclusion of any link to Third Party Sites within the Services or Materials does not imply an endorsement or recommendation of any material, substance, information, practice, or the owner or proprietor of such Third Party Sites by us. We make no representations or warranties of any kind as to the accuracy, currency, or completeness of any information contained in such Third Party Sites and shall have no liability for any damages or injuries of any kind arising from the use of such Third Party Sites or any content or information contained in such Third Party Sites. You should refer to the terms and policies any Third Party Sites you use to determine your rights. Below are some example of the third party service providers that we use on our Site, the links are provided below only for your convenience): 

Bazaarvoice, Inc.: We use this service to allow you to post ratings & reviews, questions & answers, syndication, connections, and post interaction Email services on our Properties. Bazaarvoice, Inc. may send the information submitted by you to other third party websites. Network data maybe used by Bazaarvoice, Inc. to deliver advertising and personalized recommendations based on preferences or interests known or inferred by the data. Bazaarvoice, Inc. uses cookies and other tracking technologies to collect network data and link that data to the personal data of site visitors. There is also the forward transfer of some personal data to third parties such as Bazaarvoice, Inc. In addition, through Bazaarvoice, Inc.’s services, the data collected on our Properties may be combined with data from other websites, mobile applications, and sources.

https://www.bazaarvoice.com/legal/service-descriptions/
https://www.bazaarvoice.com/legal/privacy-policy/
https://www.bazaarvoice.com/legal/terms-of-use/
https://www.bazaarvoice.com/legal/terms-of-use/api/

Opt-Out Mechanism
As part of Bazaarvoice, Inc.’s commitment to responsible data collection, they require that we post a conspicuous link to an appropriate opt-out mechanism such as http://www.youronlinechoices.com/ or one specific to your country. To find out more about opt-out mechanisms visit: http://www.networkadvertising.org/

By opting out of collection of data from one browser, device, or app will not necessarily opt-out of collection from all browsers, devices, or apps.
Shopify, Inc.: Our store is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to process your payments and sell our products and/or services to you.

https://www.shopify.com/legal/terms/
https://www.shopify.com/legal/privacy/

Facebook Marketing: For promoting products from site on Facebook
https://apps.shopify.com/facebook-marketing/

Free Persistent Cart: Cart management, remembers an abandoned carts when users leave and later return to the site.
https://www.marsello.com/collect-apps-rebrand/
https://apps.shopify.com/remember-my-cart/

Google Shopping: Allows for products on site to show up in Google shopping.
https://apps.shopify.com/google-shopping/
https://apps.shopify.com/remember-my-cart/

Lucky Orange: Allows us to see mouse movement and how users are interacting with the site.
https://www.luckyorange.com/privacy.php/ 
https://www.luckyorange.com/terms.php/ 
https://apps.shopify.com/lucky-orange/

Omnisend Email Marketing: Builds and manages the email list of our current and potential customers.
https://www.omnisend.com/privacy/
https://www.omnisend.com/terms/
https://apps.shopify.com/omnisend/

Page Speed Optimizer by Booster Apps: Improves load times on site
https://boosterapps.com/privacy/
https://boosterapps.com/terms/
https://apps.shopify.com/page-speed-optimizer/

PageFly Advanced Page Builder: Development tool, improves load times
https://pagefly.io/pages/privacy-policy/ 
https://pagefly.io/pages/terms-of-service/ 
https://apps.shopify.com/pagefly/

SEO Manager: SEO optimization tool
https://seomanager.com/privacy/
https://apps.shopify.com/seo-meta-manager/

SEO Optimizer: SEO optimization tool
https://apps.shopify.com/seo-image-optimizer/

Tracktor: Order tracking status app, allows for detailed communication to customer as to where their package is.
https://apps.shopify.com/tracktor-2/
https://www.theshoppad.com/privacy/
https://www.theshoppad.com/terms

Analytical and statistical information we collect through our Properties

De-identified information: We may conduct surveys and otherwise collect information that does not uniquely identify any individual. This might include demographic information like age and income range, gender, education, household size and marital status, as well as information from which identifying particulars have been removed. We also may aggregate personal information in a manner that no longer reveals your identity. We may collect, use and disclose such information for any purpose, such as research to improve our products or advertising.

Website analytics:
We may work with third-party service providers who may use technologies described in this Privacy Statement above to conduct website analytics to help us track and understand how visitors use our Properties. For example, we use the third party providers as described above.

Other information

If you use our Properties, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here to control those tools. 

OUR TRACKING TECHNIQUES

Tracking Tools We Use

We may collect personal and other information about users over time and across different websites when you use our Properties. We also have third parties that collect personal information this way through the methods described above. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We use these tools: 

  • • To track new visitors to our websites.
  • • To recognize returning customers.
  • • To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on this website or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
  • • So we can better understand our audience, our customers, our website visitors, and their respective interests.

Controlling Our Tracking Tools Via Your Browser

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.
If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our Properties. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals. 

WHEN INFORMATION IS COLLECTED

We collect information directly from you. The following are a few examples of when we may collect information from you:

  • When you visit/use/access the Properties 
  •  During website or survey registration
  • if you signed up for discounts and newsletters 
  • If you sign up to receive our occasional special offers, promotions, or other email marketing communications from us and our affiliated brands 
  • If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews
  • If you upload a photo or other digital content through one of our Properties or applications
  • If you participate in a sweepstakes, contest, clinic or workshop
  • If you return a product
  • If you request we send you an electronic copy of your receipt
  • In connection with your interactions with us as a registered user of our websites
  • When you make a purchase and inputting your name, address, and credit card information.
  • When you use the Properties and information is collected by the use of cookies and other programs as described above.
  • When you voluntarily give us information

We collect information from other sources such as through third party providers’ services described previously.

We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something for us to send to you. 

HOW WE USE INFORMATION

We may use the information we collect about you for purposes such as to:

  • Provide you services;
  • Fulfilling orders or providing services;
  • Registering you for a particular website, or extended warranty service or providing you with information regarding such programs or services;
  • Processing a return(s);
  • Respond to your questions/comments and requests;
  • Responding to a product or service review or questions;
  • Deliver targeted advertising, communications, product solutions or content, as well as services you have requested;
  • Improve our products, services or Properties and tailor them to your usage or preferences;
  • Entering you into a sweepstakes or sending you prizes you might have won and communicate with you about contests, sweepstakes, loyalty or rewards programs, coupons, rebates, promotions or other matters which you have entered or joined or for which you have requested information;
  • Implement social networking features you have activated;
  • Publish your reviews, comments, photos, videos and other content you have posted to one of our interactive or user-generated features;
  • Communicate with you about your account or your use of our Properties;
  • Send you newsletters about our new collections, the latest lookbooks and exclusive offers. 
  • Send you important information regarding the Properties. Because this information may be important, you may not opt-out of receiving such communications; 
  • Look at website trends and customer interests, and we might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests;
  • Enforce the terms of use of our Properties or otherwise manage our business; 
  • If you have opted-in to receive news, special offers or other information from us or one of our brands by email or text message, send you promotional messages we think will be of interest to you. If you no longer want to receive these direct marketing communications, you may opt-out of such communications by the methods describe below;
  • Use your information to protect our company, our customers, or our websites. For example, we may use your information help determine fraudulent transactions;
  • To send you communications about special promotions or offers. For example, if you have registered on a website and indicated you want to receive this information. We may also notify you of new website features or product and service offerings, and also send information about offers from our Affiliates and other companies we think you might find interesting;
  • To tell you about issues with your orders or if there is a product recall;
  • For other uses we may disclose to you in the future;
  • To provide you services or products as indicated in our Properties;
  • To comply with the law. We may process your information as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

INFORMATION SHARING

We do not sell or rent your personal information to third parties. From time to time, we may share your personal information with our affiliates, parent companies, subsidiaries, service providers (including third party), sales, brokers, retail partners and other third party business partners (and their service providers) for the purposes of providing us with the services or described in this Privacy Statement, including but not limited to the following circumstances where we share your information:

  • To our third-party service providers who perform certain business-related functions for us, such as those described previously, which may include but not limited to website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, call-center services, e-mail delivery services, and other similar services to enable them to provide services to us, fulfillment services, sweepstakes and contest administrators, texting providers, loyalty and rebate program operators, technical support providers, ad serving companies, product ratings and reviews, questions and answers, marketing services, website providers, data enhancement services, customer service providers, delivery services, e-commerce providers, and research and analytics providers. 
  • To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). 
  • We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property or safety of us, our customers or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.
  • To subsidiaries, parent companies, or affiliates within our corporate family, to carry out regular business activities.
  • To conduct research and/or analysis regarding products, consumers and other matters;
  • To allow us to better understand your interests, activities, demographics and profile; or
  • If you have opted-in to receive promotional or newsletter communications from us, send a tailored promotional communications to you jointly offering a product or service.
  • Except for the third parties described above, to third parties only with your consent. 
  • We may share your product reviews, questions and answers and any files you uploaded to our website or Properties to third parties and third party websites. 
  • We may offer community features and public interactive forums through our Properties, like discussion boards, product reviews, questions and answers, chat rooms, forums, wikis, social networking platforms and blogs. When you participate in such offerings, your username, postings and other personal information you choose to provide or communicate in these public spaces may be seen by others, and you should exercise caution when disclosing such information and realize that information you post could remain viewable in cached or archived webpages or copied and stored by other users even after you remove it. It is also possible that your reviews or postings on our website may be populated to other third party websites. We cannot control the actions of other users of our Properties, and we are not responsible for the results of your postings. Furthermore, when you participate in these interactive features, you may be agreeing to terms of use that, among other things, allow us to use your name and other information in our marketing and advertising.
  • Your personal information may also be disclosed to your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. By connecting your Properties account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider’s privacy policy.
  • We may share aggregated, statistical or anonymous information that does not identify you with third parties. For example, we may disclose the number of visitors to our websites, the number of people who have downloaded a particular coupon or the number of people from a certain state who purchased a product from one of our e-commerce websites.
  • We occasionally partner with other companies to run joint promotions or offer you separate third party promotions. When you provide information for these promotions, please note whether you are providing your information directly to that party to use for their own marketing purposes. In such instances, their use of your information will be governed by such party’s own privacy policy.
  • We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
  • We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution or liquidation). By using our Properties you consent to us sharing your personal information or other information that you contributed to our Properties to our affiliated, parent companies, and subsidiaries.
  • Our third party providers may use any data collected from you or submitted by you to provide, improve, monitor and develop the third party provider’s services.
  • If you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

INFORMATION SHARING

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing support@motorheadtools.com in accordance with the section below.

The Internet is not 100% secure. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet.

If applicable, online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.  

YOUR CALIFORNIA PRIVACY RIGHTS

Shine the Light Disclosure.
The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

California Consumer Protection Act.
The California Consumer Protection Act (“CCPA”) provides California residents with certain rights as described herein and in this Privacy Policy. The terms in this section use the definitions set forth in the CCPA.
The CCPA provides California residents with the right to not be discriminated against (as provided for in applicable law) for exercising rights to access and delete your personal information. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you or we may need to retain it to comply with our own legal obligations.
Notice of Collection for California Residents.

If you are a resident of California, you may request that we: provide you the categories of personal information we collect, disclose or sell about you, the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we share personal information. Such information is also set forth in this Privacy Policy; provide access to and/or a copy of certain information we hold about you; delete certain information we have about you; or provide you with information about the financial incentives that we offer to you, if any.

To exercise your rights or you would like further information regarding your legal rights, you may contact us at support@motorheadtools.com. If you are a California resident, you may designate an agent to exercise your rights under the CCPA. We will take steps to verify the identity of the agent, and that your agent has been authorized to make a request on your behalf. Such steps may include requiring that the agent submit a signed written authorization or a copy of a power of attorney. Please note your rights and choices vary depending upon your location. Certain information may be exempt from such requests under applicable law. We will take reasonable steps to verify your identity.

The CCPA, and its accompanying regulations, specify that we should identify the categories of personal information we collect and purposes for which we may use it and the parties with which we share it. The following information is offered in addition to the disclosures made elsewhere in this Privacy Policy.

Categories of Personal Information We Collect About You. Summarized in the table below are the categories of personal information we may collect about you, depending on how you interact with us. The following table also describes how we may collect and use such categories of information. 

Categories of information collectedPurposes of use
(see chart below for additional information)

Sources of personal information
Identifiers and Contact Information, e.g., name, email address, postal address, phone number, and/or password• All purposes• Directly from you 
Demographic information, e.g., age, employment, and lifestyle information• Provide the Services or products

• Directly from you (e.g. if you volunteer these information to us or from third party vendors)
Physical Characteristics and Audio Data, e.g., audio recordings when you call customer support e.g., audio recordings when you call customer support• Provide the Services or products
• Personalize your experience
• Legal purposes
• Directly from you (e.g., your customer support calls)
Financial and Transactional Information, e.g., payment card information, delivery information, and information about your transactions and purchases with us• Provide the Services or products
• Legal purposes
• Directly from you (e.g., what and how you order from us)
User-Generated Content, e.g., photos, videos, any information you submit in public forums or message boards, and feedback or testimonials you provide about our services• Communicate with you
• Provide the Services or products
• Personalize your experience
• Directly from you (e.g., through your feedback, questions or answers)
Customer Service Information, e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; summaries or voice recordings of your interactions with customer care• All purposes• Directly from you (e.g., through your customer support messages)
Device Information and Device Identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers• Provide the Services or products
• Personalize your experience
• Secure our services and users
• Legal purposes
• From cookies and similar tracking technologies
Usage Data, e.g., information about content viewed or download, domain names, landing pages, browsing activity, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, and other similar information• Provide the Services or products
• Secure our services and users
• Legal purposes
• Directly from you (e.g. through your use of the Services)
• From cookies and similar tracking technologies
Geolocation, e.g., city, state and ZIP code associated with your IP address• Provide the Services or products
• Secure our services and users
• Legal purposes
• From cookies and similar tracking technologies
Other Information, e.g., any other information you choose to directly provide to us in connection with your use of the Services• All purposes• Directly from you (e.g., through your customer support messages, survey responses, or social media information)

The following chart provides additional information about the business or commercial purposes for collecting and using your information to explain the above chart.

Purposes of Use

Communicate with you, for example, to:

  • Process and deliver orders;
  • Respond to comments, requests and questions and to provide customer service;
  • Send you administrative email notifications, such as security or support and maintenance advisories;
  • Send newsletters, surveys, offers, and other promotional materials related to our Site and for other marketing purposes; and
  • Respond to your inquiries related to employment opportunities or other requests.

Provide the Services or products, for example, to:

  • Provide, process and deliver the Services you request;
  • Enable our third party providers to provide services to us and directly to you;
  • Choose the items for and to deliver your shipment;
  • Improve the quality of the service or products and allowing you to see reviews of products (including through reviews submitted by you and others) and;
  • Improve the quality of experience when you and others interact with our Sites, including the testing of different page designs to see which performs better.

Personalize your experience, for example, to:

  • Identify you as a user in our system; 
  • Personalize your experience with our Services and/or the Sites; and
  • Develop, improve, and deliver marketing and advertising for the Services and/ or the Sites

Secure our Services and Users, for example, to: 

  • Resolve disputes and/or troubleshoot problems;
  • Monitoring, preventing, and detecting fraud, such as through verifying your identity
  • Combatting spam or other malware or security risks
  • Detecting security incidents
  • Debugging to identify and repair errors that impair existing intended functionality
  • Monitoring, enforcing, and improving the security of our Services and/or the Sites

Defending our legal rights and compliance with the law, for example, to:

  • • Comply with any applicable procedures, laws, or regulations and to protect our legitimate interests or those of others; and Protect or exercise our legal rights or those of others (e.g., to enforce compliance with our Terms of Use, Privacy Policies, or to protect our services, Users, or others)

OUR SITES AND CHILDREN

Our websites and device applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email support@motorheadtools.com. To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides by clicking here.

LINKS

Our Properties may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies and terms of use of other websites carefully. We are not responsible for third party websites.

Data Subject Rights

We respect your rights and control over your personal information. You may exercise any of the following rights by: 

  • • Emailing us at support@motorheadtools.com
  • You do not have to pay a fee and we will aim to respond you within 30 days. In your request, please make clear what information you would like to have changed, whether you would like to have your personal information deleted from our database or otherwise let us know what limitations you would like to put on our use of your personal information. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes. 
  • • You may:
  • Request access to the personal information that we process about you;
  • Request that we correct inaccurate or incomplete personal information about you;
  • Request deletion of personal information about you;
  • Request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
  • Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated;
  • You may opt-out from receiving marketing-related emails or other communications from us on a going-forward basis by emailing support@motorheadtools.com. We will comply with your opt-out request as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages. We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here or if located in the European Union click here. Please note you will continue to receive generic ads.

MORE QUESTIONS?

If you have additional questions you can email us email at support@motorheadtools.com. You can write to us at:

Horizon Marketing Group, LLC
4198 Industry Way, Flowery Branch, GA 30542 

CHANGES TO THIS PRIVACY AND SECURITY STATEMENT

From time to time we may change our privacy policies and terms of use. Please check our website periodically for updates. Your continued use of our website constitute a consent of these changes.

Last Updated on April 27, 2020 Version 04272020